Introduction
These Terms & Conditions govern the use of our website and the purchase of our artisan breads, preserves, and related products. By placing an order, you agree to these terms.
Products & Orders
We offer a selection of handcrafted breads and preserves made with natural ingredients. Due to the artisanal nature of our products, variations in appearance, weight, or size may occur. Orders must be placed in advance as per the schedule provided on our website. All sales are subject to availability.
Subscription Services
Subscription plans provide weekly deliveries or collections as per the chosen package. Subscribers will receive a variety of breads and preserves based on availability. Subscriptions are billed monthly in advance. Cancellations must be made at least 7 days before the next billing cycle. Subscribers may request to pause their subscription for up to one month with prior notice.
View complete T&C related to subscriptions
Payment & Pricing
Prices are listed in South African Rand (ZAR) and include applicable taxes. Payment is required at the time of ordering via the available payment methods. Subscription fees are non-refundable except in cases of service failure.
Returns & Quality Guarantee
Due to the perishable nature of our products, we do not accept returns. Returns of preserves are only accepted within 48 hours if the product is deemed unusable (e.g., spoilage, damage). Returns are not accepted for reasons of personal taste or texture preferences.
Refunds or replacements are issued at our discretion.
Customer Responsibility
Customers must provide accurate contact and delivery details. Any allergies or dietary restrictions should be checked against product ingredients before purchase.
Allergen Disclaimer
Our products are made in a kitchen that processes common allergens, including wheat, dairy, nuts, and eggs. While we take precautions to prevent cross-contamination, we cannot guarantee that any product is completely allergen-free.
Force Majeure Clause
If deliveries are disrupted due to events beyond our control (e.g., strikes, extreme weather, supplier shortages, load shedding, disruption to water supply), customers will be notified, and an alternative plan will be arranged.
Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.
Effective Date
Updated: 13 February 2025